Stay informed, for information click here. (updated March 30)
TCPUD’s Response to COVID-19
TCPUD Current Operating Status
Updated March 30, 2020
The TCPUD would like to remind customers that consistent with current policy, the TCPUD does not/will not shut off water/sewer service for non-payment.
To further assist our customers during the COVID -19 pandemic, the TCPUD has taken the following additional measures:
- While we advise our customers to pay what they can on their sewer and water bills, all penalties/interest for delinquent payments have been suspended. Prior to reinstating delinquent payment procedures, we will provide notice to our customers, via the utility bills, one billing cycle in advance of reinstatement.
- We encourage any of our customers that may be experiencing a financial hardship as a result of COVID-19 to contact us at email@example.com or (530) 580-6057.
All previous actions are still in effect until further notice.
Updated March 20, 2020
The TCPUD continues to monitor guidance from state and local health officials regarding the evolving circumstances of COVID-19 (coronavirus) and its impact on our community. We maintain our strong commitment to protecting the health of our employees so that we can continue operations and ensure your safe and reliable water and sewer services continue.
The following actions have been implemented until further notice:
- The TCPUD Administrative Office, located at 221 Fairway Drive in Tahoe City, is CLOSED to the public. In order to protect the health of our employees, the TCPUD has established a minimum staffing plan for office and field staff. All essential services are still being provided, and customers are required to conduct business with TCPUD online, by phone, email, or mail. Immediate inquiries can be made by contacting us at the appropriate number below, Monday through Friday from 8am to 4:30pm. All messages will be returned within one business day. For a quicker response, we recommend to contact us by email at firstname.lastname@example.org.
- For Utility Billing/Payment Questions – (530) 580-6277 (Pay your bill online)
- For Sewer & Water Questions – (530) 580-6278 (Utility Services FAQs website)
- For Permitting/Inspections Questions – (530) 580-6281(Permits/Inspections website)
- For Parks Questions – (530) 580-6058 (Parks website)
- For Recreation Questions – (530) 580-6058 (Recreation website)
- For all other questions/inquiries – (530) 583-3796
- For after-hours emergencies with your sewer and water service – (530) 546-1215
- The following Parks & Recreation Services and Facilities are CLOSED to the public. Trash service will continue at all TCPUD managed public facilities.
- Commons Beach Park
- Kilner Park
- Pomin Park
- Lake Forest Boat Ramp
- Tahoe Community Center
- Fairway Community Center
- Tahoe City Golf Course Clubhouse
- All recreation programs and contractor classes have been cancelled
- We are not taking rental reservations for any of our facilities, this includes public meeting space. Facility rental cancellations will be fully refunded, though delays may be experienced at this time.
- The TCPUD recognizes our our residents need to exercise, practice self-care, and get their pets out. For these reasons, the following Parks & Recreation Facilities are OPEN to the public. Please follow all regulations and guidance regarding social distancing measures.
- North Lake Tahoe Multi-Use Trail System
Please remember that flushing anything other than human waste and toilet paper down the toilet can damage the sewer system. Flushable wipes should NEVER be flushed down the toilet because they do not break down – please discard them in the trash, not the toilet. Other California sewer agencies have reported significant sewage backups due to the improper disposal of wipes and cleaning supplies during the COVID-19 emergency. Do your part to prevent sewer spills and protect Lake Tahoe and our environment.
The COVID-19 outbreak is a quickly evolving public health situation and the TCPUD encourages our community to stay informed and up-to-date. The resources below provide helpful information:
- World Health Organization
- Centers for Disease Control and Prevention
- California Department of Public Health
- Placer County Health & Human Services
- North Lake Tahoe Resort Association
- Tahoe Truckee Unified School District
- California Water Board Drinking Water Fact Sheet
We appreciate your patience and cooperation during these challenging times. We will continue to work with federal, state and local authorities to ensure we are positioned to serve our customers.
Additional updates will be posted to this page.