Cellular Water Meters
About Cellular Water Meters
The new smart meter uses the Beacon Cellular Water Meter technology to transmit data via cellular four times per day. Cellular Water Meters send meter reads to the TCPUD automatically, eliminating the need to drive or walk by water meters to perform meter reads. Cellular-enabled endpoints collect data from water meters, then transmit the encrypted information safely and securely to the TCPUD’s data management system.
Eliminating the need for vehicular travel to read meters reduces greenhouse gas emissions and allows the TCPUD to work proactively to maintain the water system and continue to focus on its mission of providing safe and reliable water to its customers.
Leak Alert Notifications
Customers with "smart" meters can receive notification within 24 hours of a potential leak via email and/or text.
Customer Dashboard: EyeOnWater
The smart meter technology provides access to the EyeOnWater app, an easy-to-use web dashboard with companion apps for Android and iOS. EyeOnWater enables customers to configure alert preferences and track water usage, identify a leak, and "keep an eye on" and maximize water use efficiency. Tools available to customers using EyeOnWater include easy to understand consumption graphs.
Create an EyeOnWater Account
Follow these steps to create your account on EyeOnWater:
- Access EyeOnWater to create a new account and download the EyeOnWater app: eyeonwater.com
- Create an account using your Billing Zip Code and Customer # noted on your TCPUD Utility bill. Use only the numerical digits from the account # and remove the hyphen. (i.e. 001234-000 = 001234000) For help, including multiple accounts in one dashboard, visit helpeyeonwater.com/creating-an-account/
Don't want to use the EyeOnWater app? No problem! Just complete a Cellular Water Meter Leak Notification Form in order to receive potential leak notifications.
Note that TCPUD will also monitor your Cellular Water Meter for potential leaks; please do not remove firstname.lastname@example.org from Leak Alerts when setting up EyeOnWater.
Q. Who will receive the smart meter?
- As part of a three-year Capital Infrastructure Project, the TCPUD is replacing approximately 3,500 water meters throughout the TCPUD service area by 2024. Phase 1 begins in 2022 and replaces nearly 800 water meters in the Dollar Point and Upper and Lower Highlands Neighborhoods, and on Meadow Brook Drive and Panorama Drive. Phase 2 (2023) and Phase 3 (2024) meter replacement locations will be identified at a later date. For more information about the project, visit the Smart Meter Replacement Program Project Page.
Q. Who will install the new meters?
- The TCPUD Utilities Department will begin replacing water meters in Spring, 2022. The utilities crew can be identified by TCPUD logo’d shirts and trucks.
Q. Why do meters need to be replaced?
- The water meters being replaced were installed from 2007 to 2009, have a useful life of approximately 15 years and new technology is now available to improve meter functionality for both the customer and TCPUD.
Q. Are the new meters the same as the old ones?
- No. Existing meters will be replaced with smart meters, which use the Beacon Cellular Smart Meter Technology to transmit data via cellular four times per day, eliminating the need to obtain readings directly from the meter, and therefore improve efficiency of the meter reading.
Q. Will my water service be interrupted during the installation?
- No. There will be no interruption to your water service.
Q. Do I need to be home for the meter replacement work?
- No. You do not need to be home.
Q. How much will the meter cost me?
- There is no charge for the new meter replacement.
Q. Will my water bill increase?
- No. Customers identified to receive a replacement water meter as part of the Project will not see any additional charges or increases to their water bill.